The decline in the level of access to Centrelink and Medicare services has reached crisis point and the Turnbull Government stands condemned.
Aged pensioners and other recipients are spending hours “on hold” as they attempt to secure assistance from both agencies.
Of course it’s not just the clients being affected, hard-working and skilled Centrelink staff are under enormous pressure as resources continue to be cut.
Our aged pensioners in particular deserve better and people claiming Medicare should not have to stand in the same queue as Centrelink payment recipients seeking assistance. It has become a sad joke.
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Thankfully it was a day off work so I just put the phone on speaker and went about my day but still, disgusting wait times.
The transition to Centrelink often problematic.
I have found an old cached link from pre-mygov days straight into Centrelink bypassing the text message and password crap.
>>>>Trouble with this old link being active it tells me that if I were a hacker I have the starting point of a system entry<<<<
I know all this because I have become ill and had heart surgery in October. In November my doctors suggested I am unfit for full time or physical work and in December I went for an “upstairs” interview – please understand, I want a job, I like money. They told me that Centrelink would refer me to a job providor who specialised in disabled employment for people such as I, they will contact me. Seven weeks now, nothing, nada, zip. Like silence from the grave.
As many people have commented thankyou Labor for having ineffectual presence in Parliament and allowing the dehumanisation of us, Australians.
Your party is the same sham that the Liberal-National Party is and I hope everybody bungs your right wing Liberal Lite Labor Party candidates just over the fascist Liberal and National Party candidates in their preferences. We DON’T just have two choices, and you and your “FUCK! There’s an election coming up. We better look like we’re doing something.” Opposition are about to find that out.
Vote The Labour Coalition. And if you don’t have a TLC candidate … which could happen because both Labor and Liberal-National are fighting hard to stop the progressive TLC from getting registered … the vote for ANYONE but the Liberal-National-Labor Party. After all, the Independents, PUP and KAP are who has been functioning as an Opposition while most of right wing Labor has been missing in action this term.
Appologies to Penny Wong who has been trying to provide an Opposition while Bill Shorten has been agreeing with everything Malcolm Turnbull want.
I then went to the website area where I could let them know, and it said I could not report this online, I’d have to visit a Centrelink office. I showed this to the lady who’d helped me set up the account, and she was very surprised.
So all that time was wasted, and I had to then wait in queue to let them know. Had I gone straight to the main desk, it would have saved an hour and a half in the office.
I have since wanted to send a letter about another matter, so tried to do it via mygov. I had to convert my MS Word file into a pdf file, and then upload it, but there really wasn’t a general letter-sending area online. I used the “Legal Notices” option, and not sure whether it had received attention or not. There was no acknowledgement online or even an email confirming its receipt.
I think I’ll just spend a dollar and buy a stamp for routine correspondence like this in the future. In my experience the mygov system only slows me down – AND CENTRELINK STAFF.
Visits to the office to save time, dont work, that ended up being about 50 minutes while some had cuppas and others chatted while 2 workers served those ahead of me. once seen my visit was over in less than 30 seconds.
They twice allowed housing commission to access my money over 12 months after moving to a private rental, this happened again 12 months later while i was still in private housing and receiving rent assistance, each time took over a week for my money to be returned.
When i applied for disability pension i had all the paper work they wanted, this was about 10 days after being released from hospital having had heart surgery and a defib fitted, ie i was covered in bandages still, 5 days later i received a letter telling me to join a job club as i had to look for work. that required 2 more strenuous visits, last one with a letter from my local gp as well, to get fixed instead of resting and recuperating.
thats what i can recall right now.
Log in as well as receive phantom notifications via email that provides a link to nowhere. I get more assistance from ATO staff who are more than happy to help. It’s a waste of time for me but I know it’s a necessary evil.